General Terms and Conditions
i-like Metaphysik seeks to deliver quality products to customers. Customer satisfaction is our first and foremost priority and our goal is to deliver an outstanding service.
Your personal data is protected in accordance with legal regulations.
By registering on the i-like website, you agree to receive from time to time promotional information and of other nature through i-like communication channels (e.g., e-mail, post). You can unsubscribe at any time and free of charge under the "Personel Data" menu item. To do so, please uncheck the "Newsletter - You will receive any newsletter" flag. i-like Metaphysik shall only disclose personal customer data to third parties to the extent necessary for order execution or payment (e.g., to the post office for delivery, etc.), or to provide customer information.
In principle, we process personal data of our users only insofar as this is necessary to provide a functioning website and our content and services. The processing of personal data of our users only takes place with the regularly consent of the user. An exception applies to cases in which prior consent can not be obtained for reasons of fact and the processing of the data is permitted by law.
To make this site work properly, we sometimes place small data files called cookies on your device. A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another. You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
The types of personal data we may collect
Through the cookies we may collect information regarding your website usage, IP-address, browser type and operating system. Also, in order to process your online purchases, we may collect your payment information and information relating to your product preferences and purchasing behavior. In addition, through the communications channels made available on the Website’s « Contact » and « Login » webpage, we may collect your contact details, such as your name, email address, telephone number and fax number. You may also voluntarily provide other data that is related to you in connection with your inquiries or comments. We encourage you, however, to provide no more personal data relating to you than is necessary in order for us to provide an appropriate response to your inquiries or comments.
How we use the personal data we collect
We use your personal data to (1.) address your comments or inquiries, (2.) to process your online purchases, (3.) to bring you into contact with our i-like business partner, (4.) improve the Website, including to enhance user experience and (5.) diagnose problems with our servers. If you choose not to provide your personal data, we may not be able to provide the above services.
If you are registering as a Customer
If you are registering as a Customer we may collect the following personal data from you:
- Contact information (e.g. name, postal or e-mail address, fax number and phone number)
- Date of birth
- Payment information (e.g. bank account or credit card numbers)
- Communication preferences
- Tax information to the extent required by applicable law
- Product preferences, purchasing habits, purchasing history and spending behaviour
We may use the information we obtain about you to:
- Manage your registration as a Customer;
- Create and manage your online account and respond to your inquiries;
- Process your orders of products or services;
- Forwarding of your order data (including address) to our EU shipping company to ensure the processing of your order (any EU orders are processed by our EU shipping warehouse in Germany.) After the service has been provided, your data will be deleted in the EU warehouse.)
- Communicate with you;
- Provide your name, address, telephone number or e-mail address to your personal i-like business partner / personal consultant ( to guarantee the best support for product questions etc.)
- Perform accounting, auditing, billing and collection activities; and Comply with applicable legal requirements, industry standards and our policies.
How we may share personal data
i-like Metaphysik GmbH does not sell, rent or trade your personal data. i-like may share your personal data only with:
- Entities within the i-like group to whom it is reasonably necessary or desirable for i-like to disclose personal data;
- i-like business partner, to allow communication regarding product advice, ordering advice, product information for the products that you order from i-like and the i-like Business Opportunity; and
- Government authorities or other third parties, if required by law or reasonably necessary to protect the rights, property and safety of others or ourselves.
How we protect personal data
We maintain appropriate technical and organizational security safeguards designed to protect the personal data you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
How long we retain personal data
We store personal data for as long as necessary to fulfil the purposes for which we collect the data (see above under “How we use the personal data we collect”), except if required otherwise by law.
Links to other websites
The i-like Website may contain links to websites maintained by third parties, whose information and privacy practices are different than ours. We are not responsible or liable for the information or privacy practices employed by such third parties. We encourage you to read the privacy statements of all third party websites before using such websites or submitting any personal data or any other information on or through such websites.
Updates to the website privacy notice
i-like Metaphysik GmbH reserves the right to change this website privacy notice at any time. If we change this website privacy notice we will update the effective date and such changes will be effective upon posting. We encourage you to review the Website Privacy Notice regularly.
Your rights under applicable law may include access to the personal data we process about you, the right to have such personal data corrected, erased or blocked, and the right to object to certain data processing activities. To exercise these rights, you should make a written request using our contact details set out below.
How to contact us
If you have any comments or inquiries about this Website Privacy Notice, if you would like to update information we have about you, or to exercise your rights, you may contact us by e-mail email@example.com You may also write to: i-like Metaphysik GmbH, Gewerbestrasse 4, CH-9445 Rebstein
3. Purchase order
Product prices listed prior to order submission (displayed in the ordering step "Order Summary") shall be considered as binding. Delivery costs vary depending on the purchase value and the country. VAT is included in all prices.
VAT-free deliveries are possible to countries outside Switzerland and Germany. A tax-free order via the online shop is possible if you have a valid EUID number on your account.
All orders are confirmed by i-like and are subject to Swiss law. For credit card payments, the credit card shall only be charged after the order has been received in our system, and the order confirmation has been submitted. Ordered products which are unavailable at the time of delivery will be delivered as soon as possible.
The contract of purchase is concluded upon receipt of your order and its electronic acceptance by i-like (order confirmation). No order supplements or cancellations shall be allowed after the order has been received.
Available payment methods include credit card, PayPal and prepayment (by post or e-banking). i-like does not offer purchase on account or direct debit at this time. i-like Metaphysik reserves the right to cancel orders without notice should these remain unpaid for an extended period.
i-like Metaphysik delivers mainly to European countries. Worldwide deliveries may also be undertaken with adjusted delivery costs. Following the order confirmation by i-like, your products will be shipped to the delivery address you specified. Generally, products are delivered 4-5 working days after receipt of payment. Please note that products unavailable upon ordering may experience delivery delays.
5. Defective products
If you are dissatisfied with the delivered products, please contact our Customer Service on +41 71 723 1818 or via e-mail at firstname.lastname@example.org. Any complaint must be reported immediately upon receipt of the product, ie on the day of delivery. Hidden defects must be reported to Customer Service immediately after discovery. i-like Metaphysik reserves the right to require proof of the defect before taking further action.
i-like Metaphysik is responsible for the following defects: Damage caused by transport, incomplete deliveries (in consideration of availability), and manufacturing and/or packaging defects. In such cases, customers will receive a replacement delivery for the defective goods after inspection.
Products which have been damaged by customer´s fault, product loss, and products ordered accidentally shall not be refunded.
6. Jurisdiction and applicable law
Jurisdiction is the domicile of i-like Metaphysik GmbH. The legal relationship is subject to Swiss law.
7. Right of rescission
The Swiss legislation does not entitle customers to rescind and return a product after an online purchase. Therefore, webshop operators are under no obligation to accept returns.
Rebstein May 2018, i-like Metaphysik GmbH, GBR-Zentrum, 9445 Rebstein Switzerland